FAQs

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What is The Ashford Cinema? The Ashford Cinema is a 6-screen cinema located at Elwick Place, in the heart of Ashford. Our space is open to everyone to meet, eat, watch, and explore. We have a kitchen serving tasty pizzas, toasties, burgers & hot dogs, and a fully stocked bar. The Ashford Cinema is your local cinema, cafe, workspace & bar.
Who is running The Ashford Cinema? The same great cinema team is bringing you their same amazing service at The Ashford Cinema. The Ashford Cinema is owned by Ashford Cinema Ltd.
What films can I watch at The Ashford Cinema? We have a fantastic selection of new releases, classic films, family favourites, arthouse specials & event cinema - there will be something for everyone!
I’m a member at Ashford Picturehouse, what happened to my membership? Customers who held a valid Ashford Picturehouse membership before 24th April will have been sent an email from us outlining how to activate your membership with us. The Ashford Cinema will be continuing your Picturehouse membership for the remainder of your membership term. You will have access to your remaining free tickets and the same discounts until your membership ends (12 months from your membership start date). If you have not received an email from us, please check your junk and email info@theashfordcinema.co.uk with the name, email address and membership number linked to your Picturehouse membership. Please see the full terms about your membership here.
I have an Ashford Picturehouse membership that’s coming to an end. Can I renew it? The Ashford Cinema has created a brand-new membership, so the current Picturehouse membership isn’t available to renew. Our AAA membership, a monthly subscription, is available to purchase here.
Can I still use my Ashford Picturehouse gift card? The Ashford Cinema will be unable to accept gift cards issued by Ashford Picturehouse. Valid Picturehouse gift cards can be redeemed at other participating Picturehouse cinemas.
Is The Ashford Cinema accepting Tesco vouchers? Unfortunately, The Ashford Cinema is unable to accept Tesco vouchers. Please contact enquiries@picturehouses.co.uk for more information.
I have a valid complimentary Ashford Picturehouse ticket voucher. Will I still be able to use it at The Ashford Cinema? We will be accepting valid complimentary ticket vouchers that have been issued by Ashford Picturehouse until 23:59 on Thursday 27th June. Please note that complimentary vouchers will be accepted at the discretion of the Duty Manager. Use of the tickets will be subject to seat availability, and they cannot be redeemed online.
Will The Ashford Cinema be offering a membership scheme? Yes, the AAA membership is only £17.99 a month and it gives you access to any film, any day, any time. AAA members will also get 10% off food & drink and do not have to pay an online booking fee. Find out more and sign up here. As part of the application, your photo will be taken and issued with your membership details. Membership will only be accepted with the corresponding photograph of said member.
How do I find out what's going on at The Ashford Cinema? You can sign up to our newsletter here so that you can stay up to date with all our latest news & offers.
Can I book a private event at The Ashford Cinema? Yes! We can host birthday parties, anniversaries, private screenings, corporate events, and more. Our kitchen team can offer a fantastic menu tailored to your event needs. Contact us at info@theashfordcinema.co.uk to enquire about your event.
How can I book tickets? To book tickets online please visit our What's On page, select a film and time and click through to the booking page. Alternatively, you can buy tickets at the cinema with one of our team members, or by using the ticket machines.
Do I have to pre-book tickets? We advise you to book your tickets in advance to avoid disappointment, however it is not compulsory.
Do I need to be a member to purchase tickets online? No, all customers are welcome to purchase tickets online. But, if you love cinema, becoming a member is a great way to save money. Haven't heard about our AAA membership scheme yet? For more information, visit our membership page.
I think I left something at the venue. How do I get in contact to ask about it? If you think you left something at The Ashford Cinema, please email us at info@theashfordicinema.co.uk with the details about your visit (date, time, film) and the lost item.
Can I bring food from outside to eat in the cinema? Food from outside the venue cannot be brought in and consumed on site. We have a great selection of food to purchase from our kitchen.
Can I get a refund if I cannot make my screening or change my mind about the pre-purchased concessions or food? Tickets are non-refundable. However, it is possible to exchange your ticket up to two hours before the start of your screening by logging onto your account and amending your booking.
How long will a film be playing for? We are unable to confirm how long we will be playing a film for, as we arrange our film programme on a week-by-week basis.
There is a film that I would like to see. When will the tickets go on sale? We confirm our film programme on the Monday of each week for that Friday to Thursday. We will occasionally have a big film on sale early, but this will only be for its first week of release. The best thing to do is to keep checking our what’s on page for the most up-to-date film listings and sign-up to our weekly emails. If you have placed a film in your watchlist and have agreed to receive email communications from us, then you will be notified when this particular title goes on sale.
How long are your ads & trailers? Our pre-film programme is roughly 25 minutes long. Please note that certain special events don't have any ads or trailers so the film will start at the time advertised. You will always be notified of this on the film's webpage. We always advise that you enter the screen at the time the film is advertised to avoid missing the beginning of the film.
Do you accept CEA cards? Any person with a Cinema Exhibition Association card and accompanied by a carer pays admission for themselves, whilst the carer is entitled to free entry. When booking your tickets, please ensure you add your CEA number into the voucher/code section prior to checking out. Alternatively, visit us at the cinema to make your reservation.
Does The Ashford Cinema have disabled access? Our venue is fully accessible; each screen includes 2 wheelchair spaces, and we have accessible toilets. The wheelchair seats and companion seats are bookable on the website. If possible, please let us know in advance if you require any assistance or a wheelchair space in the screen by emailing info@theashfordcinema.co.uk
What age is a child ticket for? Our child ticket applies to young people aged 14 and under.
What are your sensory screenings? At these screenings, we create a relaxed and welcoming environment for people with additional needs and their families, friends and carers. We will leave the lights on low throughout the film and reduce the volume. There is the freedom to move around, make noise and sit where you like. You are welcome to take a break and leave the screen whenever you need to. We have two types of sensory screenings:

Kids - these take place every Sunday morning as part of the CiniMini offering. Tickets are £3.30.
Adult - these take place on the 1st Thursday of each month.

Can someone under the age requirement of a 15 or 18 rated film attend a screening if they are accompanied by an adult? To see a 15 or 18 rated film every ticketholder must be of the required age. We take the BBFC ratings very seriously, and check IDs to confirm the age of those who may look younger than the film's certificate. If we have any doubts of a customer's age, we reserve the right to refuse entrance, so please make sure to bring ID. We do not consider a parent confirming the child's age as sufficient proof of age.
Can I bring my baby to any screening? Unfortunately, not. However, we host Parent & Baby screenings for parents with babies under the age of 1 every week on a Tuesday. We show the new latest releases, and the lights will be slightly turned up. We also offer 20% off food & drink for customers with a valid ticket to one of these screenings. Babies under 1 can only attend these screenings or films with a U or PG rating.
What is Silver Screen? At 11am on Thursdays, we offer special price tickets to customers over the age of 60 to a specific archive film screening including a tea or coffee. You are also able to enjoy lunch with us at a discounted price for our chef choice offering.
What forms of ID do you accept? We reserve the right to require you to prove your age with appropriate photographic ID if you are going to a 12A, 15 or 18 film or purchasing alcoholic drinks. If you are unable to prove your age you will not be able to watch the film or buy alcoholic drinks. We reserve the right to ask for such proof at any time you are on our premises. In order to prove your age, we require official ID that includes a photo and date of birth such as a passport (or photocopy of a passport) or a driver’s licence. We also accept all PASS accredited proof of age cards. For more information or to apply for a proof of age ID card visit: pass-scheme.org.uk.
Something happened during my visit that I would like to speak to a member of your team about. Who do I contact? If you can, let a member of staff know while you’re at the cinema so we can tackle the problem then and there. If it’s something that can’t be resolved until after your visit, email us at info@theashfordcinema.co.uk so we can investigate it further. We always aim to respond with a resolution as soon as we can.
Family Ticket option - A family ticket must contain one child under 14 and one adult.

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