FAQs

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What is The Ashford Cinema? The Ashford Cinema is a 6-screen cinema located at Elwick Place, in the heart of Ashford. Our space is open to everyone to meet, eat, watch, and explore. We have a kitchen serving tasty pizzas, toasties, burgers & hot dogs, and a fully stocked bar. The Ashford Cinema is your local cinema, cafe, workspace & bar.
Who is running The Ashford Cinema? The same great cinema team is bringing you their same amazing service at The Ashford Cinema. The Ashford Cinema is owned by Ashford Cinema Ltd.
What films can I watch at The Ashford Cinema? We have a fantastic selection of new releases, classic films, family favourites, arthouse specials & event cinema - there will be something for everyone!
I’m a member at Ashford Picturehouse, what happened to my membership? Customers who held a valid Ashford Picturehouse membership before 24th April will have been sent an email from us outlining how to activate your membership with us. The Ashford Cinema will be continuing your Picturehouse membership for the remainder of your membership term. You will have access to your remaining free tickets and the same discounts until your membership ends (12 months from your membership start date). If you have not received an email from us, please check your junk and email info@theashfordcinema.co.uk with the name, email address and membership number linked to your Picturehouse membership. Please see the full terms about your membership here.
I have an Ashford Picturehouse membership that’s coming to an end. Can I renew it? The Ashford Cinema has created a brand-new membership, so the current Picturehouse membership isn’t available to renew. Our AAA membership, a monthly subscription, is available to purchase here.
Can I still use my Ashford Picturehouse gift card? The Ashford Cinema will be unable to accept gift cards issued by Ashford Picturehouse. Valid Picturehouse gift cards can be redeemed at other participating Picturehouse cinemas.
Is The Ashford Cinema accepting Tesco vouchers? Unfortunately, The Ashford Cinema is unable to accept Tesco vouchers. Please contact enquiries@picturehouses.co.uk for more information.
I have a valid complimentary Ashford Picturehouse ticket voucher. Will I still be able to use it at The Ashford Cinema? We will be accepting valid complimentary ticket vouchers that have been issued by Ashford Picturehouse until 23:59 on Thursday 27th June. Please note that complimentary vouchers will be accepted at the discretion of the Duty Manager. Use of the tickets will be subject to seat availability, and they cannot be redeemed online.
Will The Ashford Cinema be offering a membership scheme? Yes, the AAA membership is only £17.99 a month and it gives you access to any film, any day, any time. AAA members will also get 10% off food & drink and do not have to pay an online booking fee. Find out more and sign up here. As part of the application, your photo will be taken and issued with your membership details. Membership will only be accepted with the corresponding photograph of said member.
How do I find out what's going on at The Ashford Cinema? You can sign up to our newsletter here so that you can stay up to date with all our latest news & offers.
Can I book a private event at The Ashford Cinema? Yes! We can host birthday parties, anniversaries, private screenings, corporate events, and more. Our kitchen team can offer a fantastic menu tailored to your event needs. Contact us at info@theashfordcinema.co.uk to enquire about your event.
How can I book tickets? To book tickets online please visit our What's On page, select a film and time and click through to the booking page. Alternatively, you can buy tickets at the cinema with one of our team members, or by using the ticket machines.
Do I have to pre-book tickets? We advise you to book your tickets in advance to avoid disappointment, however it is not compulsory.
Do I need to be a member to purchase tickets online? No, all customers are welcome to purchase tickets online. But, if you love cinema, becoming a member is a great way to save money. Haven't heard about our AAA membership scheme yet? For more information, visit our membership page.
I think I left something at the venue. How do I get in contact to ask about it? If you think you left something at The Ashford Cinema, please email us at info@theashfordicinema.co.uk with the details about your visit (date, time, film) and the lost item.
Can I bring food from outside to eat in the cinema? Food from outside the venue cannot be brought in and consumed on site. We have a great selection of food to purchase from our kitchen.
Can I get a refund if I cannot make my screening or change my mind about the pre-purchased concessions or food? Tickets are non-refundable. However, it is possible to exchange your ticket up to two hours before the start of your screening by logging onto your account and amending your booking.
How long will a film be playing for? We are unable to confirm how long we will be playing a film for, as we arrange our film programme on a week-by-week basis.
There is a film that I would like to see. When will the tickets go on sale? We confirm our film programme on the Monday of each week for that Friday to Thursday. We will occasionally have a big film on sale early, but this will only be for its first week of release. The best thing to do is to keep checking our what’s on page for the most up-to-date film listings and sign-up to our weekly emails. If you have placed a film in your watchlist and have agreed to receive email communications from us, then you will be notified when this particular title goes on sale.
How long are your ads & trailers? Our pre-film programme is roughly 25 minutes long. Please note that certain special events don't have any ads or trailers so the film will start at the time advertised. You will always be notified of this on the film's webpage. We always advise that you enter the screen at the time the film is advertised to avoid missing the beginning of the film.
Do you accept CEA cards? Any person with a Cinema Exhibition Association card and accompanied by a carer pays admission for themselves, whilst the carer is entitled to free entry. When booking your tickets, please ensure you add your CEA number into the voucher/code section prior to checking out. Alternatively, visit us at the cinema to make your reservation.
Does The Ashford Cinema have disabled access? Our venue is fully accessible; each screen includes 2 wheelchair spaces, and we have accessible toilets. The wheelchair seats and companion seats are bookable on the website. If possible, please let us know in advance if you require any assistance or a wheelchair space in the screen by emailing info@theashfordcinema.co.uk
What age is a child ticket for? Our child ticket applies to young people aged 14 and under.
What are your sensory screenings? At these screenings, we create a relaxed and welcoming environment for people with additional needs and their families, friends and carers. We will leave the lights on low throughout the film and reduce the volume. There is the freedom to move around, make noise and sit where you like. You are welcome to take a break and leave the screen whenever you need to. We have two types of sensory screenings:

Kids - these take place every Sunday morning as part of the CiniMini offering. Tickets are £3.30.
Adult - these take place on the 1st Thursday of each month.

Can someone under the age requirement of a 15 or 18 rated film attend a screening if they are accompanied by an adult? To see a 15 or 18 rated film every ticketholder must be of the required age. We take the BBFC ratings very seriously, and check IDs to confirm the age of those who may look younger than the film's certificate. If we have any doubts of a customer's age, we reserve the right to refuse entrance, so please make sure to bring ID. We do not consider a parent confirming the child's age as sufficient proof of age.
Can I bring my baby to any screening? Unfortunately, not. However, we host Parent & Baby screenings for parents with babies under the age of 1 every week on a Tuesday. We show the new latest releases, and the lights will be slightly turned up. We also offer 20% off food & drink for customers with a valid ticket to one of these screenings. Babies under 1 can only attend these screenings or films with a U or PG rating.
What is Silver Screen? At 11am on Thursdays, we offer special price tickets to customers over the age of 60 to a specific archive film screening including a tea or coffee. You are also able to enjoy lunch with us at a discounted price for our chef choice offering.
What forms of ID do you accept? We reserve the right to require you to prove your age with appropriate photographic ID if you are going to a 12A, 15 or 18 film or purchasing alcoholic drinks. If you are unable to prove your age you will not be able to watch the film or buy alcoholic drinks. We reserve the right to ask for such proof at any time you are on our premises. In order to prove your age, we require official ID that includes a photo and date of birth such as a passport (or photocopy of a passport) or a driver’s licence. We also accept all PASS accredited proof of age cards. For more information or to apply for a proof of age ID card visit: pass-scheme.org.uk.
Something happened during my visit that I would like to speak to a member of your team about. Who do I contact? If you can, let a member of staff know while you’re at the cinema so we can tackle the problem then and there. If it’s something that can’t be resolved until after your visit, email us at info@theashfordcinema.co.uk so we can investigate it further. We always aim to respond with a resolution as soon as we can.
Family Ticket option - A family ticket must contain one child under 14 and one adult.
GOLF BAYS
How far in advance can I book? You can book online up to two weeks in advance. We recommend booking ahead to secure your preferred time, but if you’d like to join us on the day, we’ll always do our best to accommodate you. Availability can’t be guaranteed, though.
Where do I check in for golf? Please check in at the Cinema Café/Bar on the first floor five minutes before your session. We’ll provide everything you need, including clubs and balls. When your session is finished, simply return the clubs and balls to the same place you collected them from.
How many guests can I bring? We have two simulator bays, each accommodating up to four people. Bays can be individually booked online, If you would like to book for a group larger than 4 please contact the cinema team at info@theashfordcinema.co.uk with the date time and number of guests and we will do our best to accommodate your request. The bays are popular so the earlier you let us know the better. If you have specific requirements or are planning something a little more special, our Events team will be happy to help.
What's the minimum age to play golf? Our golf sims are suitable for guests aged 6 and over. Children must be supervised by an adult at all times. Junior clubs are also available to use, so younger golfers can play comfortably.
Do you have clubs or can I bring my own? Clubs and balls are included in the cost of your golf session. We have both left and right-handed sets, as well as junior clubs for younger golfers. You’re welcome to bring your own clubs, too. Please make sure they’re clean and in good condition to help protect the screen. For the best experience and to protect the equipment, only our golf balls can be used in the bays.
Do you serve food and drink? Absolutely. You can order food and drinks when booking your golf session online, or simply browse the menu in your golf bay when you arrive. Choose from a delicious selection of pizzas, burgers, sharers, sides and snacks, alongside a full drinks menu, so you can enjoy a bite and a drink while you play.
Do you have a dress code? There’s no dress code — wear whatever you feel comfortable in. We recommend trainers or other rubber-soled shoes, but if you prefer to wear your golf shoes, you’re very welcome to.
What technology do you use? Each bay is equipped with Trackman Duo technology, giving you plenty of room to swing comfortably, whether you’re left- or right-handed.
Can I cancel or amend my booking? Bookings are none refundable or exchangeable, If you have an issue with your booking please contact the team directly via contact us on the website.
Does it matter if I haven't played golf before? Not at all! Our golf sims are all about having fun, whether you’re a seasoned golfer or picking up a club for the first time.

There are plenty of ways to play beyond a traditional round of golf, with fun games, team challenges and target shooting that everyone can get involved in. They’re great for families and children too, with games designed to keep all ages entertained.

No golf experience needed — just come along and have some fun.
How much does it cost? Our opening offer starts from only £28 for a 55-minute session. The price is per simulator, so you can bring up to four people and enjoy the session together. It’s a great-value way to spend time together, whether you’re playing a round of golf, trying out some of the games or just having some fun.
How long does it take to play a round? Our standard sessions are 55 minutes, which is usually enough time for two people to enjoy a round.

If you’re playing as a group of four and want to complete 18 holes, we recommend booking a two-hour session to give everyone plenty of time to play.
What courses do the simulators have to play? There’s plenty to choose from, with over 500 courses available through Trackman, including some of the world’s most famous courses such as St Andrews, Bethpage Black and Pebble Beach.

There are also lots of fun games and challenges to try, from target games to team competitions. Whether you’re playing a round or enjoying the games, there’s something for everyone.
What happens if I am running late? If you arrive late, your session will still finish at the original booked time, so arriving a little early gives you plenty of time to check in and get set up.

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